SAP-CRM

iness Technology Partner	bizquad technologies inc.
• Home • Company • Mgmt Consultancy • IT Consulting • Training • Client • Careers • Contact •.

Check E-Mail

SAP - Customer Relationship Management (CRM)

This course is intended to provide course participants with a greater understanding of both basic data in CRM as well as selected basic CRM functionality. To this end, the key capability for CRM sales is used, which demonstrates special CRM functions such as activities and transactions within the CRM processes.

Overview and Introduction to:

	Foundation & Architecture of mySAP CRM
	mySAP CRM Analytics
	mySAP CRM Marketing
	mySAP CRM E-Commerce
	mySAP CRM Channel Management
	mySAP CRM Sales
	mySAP Interaction Center WebClient
	mySAP Service
	mySAP Field Applications
	mySAP CRM for Industries

Detailed Contents:

	CRM Basic data
	Business partner
	Organizational model
	Territory Management
	Product master CRM Business Transactions
	Overview of generic functions in business transactions
	Activity Management (including Activity Journal and Groupware Integration)
	Transaction type and item category.

Process control and determination:

	Partner determination customizing
	Overview of Pricing in CRM
	Actions (Output determination)
	CRM Billing CRM Middleware
	CRM Middleware Overview
	Basic concepts of CRM middleware
	Replication administration
	Monitoring & error handling People Centric CRM
	Basic elements and features of People-Centric CRM
	The tool for customizing PCC
	Enterprise Portal Solution Manager
	Project Preparation Phase
	Business Blueprint Phase
	Realization Phase

Implementation & Operation of mySAP CRM